No tickets.
No queue.
Just me.
I'm a software engineer in Melbourne. I sort out the technical side of small businesses: websites, hosting, servers, domains, email, integrations. You don't need to know what's wrong. Just tell me what's happening.
You didn't start a business to become the IT department.
A lot of problems land in an awkward gap. Too technical for the person who designed your site, too website-ish for whoever fixes your computers. So it sits there, and you end up googling error messages at 10pm. I take the whole thing on: work out what's actually wrong, explain it in plain English, then fix it.
What I do, in three parts.
Work out what's wrong
Something is broken, slow or behaving oddly and nobody can tell you why. I find the actual cause before recommending a fix, rather than guessing at it.
Build the thing you need
Websites and the custom bits around them. WordPress where WordPress makes sense, proper code where it doesn't.
Keep an eye on it
Optional, and only if it's useful to you. Once the job is done, I can stay on and keep the thing running.
A short list, on purpose.
A few of the jobs that show how I work: what was wrong, what I did, what changed.
Ongoing care for a website the business would rather not have to think about.
Case study →A brand-new clinic with no website at all, and nobody at the practice to look after one.
Case study →How this usually goes.
Tell me what's happening
In your own words. "It looks wrong on my phone" is a perfectly good brief. You don't need the right terminology.
I look into it
I find out what is actually going on and explain it in plain English: what it is, what it will take, and what I'd do about it if it were mine.
We agree, then I do it
You know the cost before I start. Then I fix or build it, and let you know when it's done.
Or I keep looking after it
Only if that's useful. Plenty of jobs end at step three, and nothing here is a subscription in disguise.
“My site had malware in it and I had no idea where to start. Aditya sorted it out, chased down the old provider for me, and kept me in the loop the whole way.”
“It can be stressful when your business website suddenly isn't working, but Aditya made the whole process really straightforward. Right from the beginning he asked what my preferred and easiest form of communication was, and kept in touch that way the whole time. The pricing was extremely fair for the amount of work involved, and there were no surprises along the way.”
“We opened with no website and nobody here to look after one. Aditya built it and still looks after everything behind it. I send changes through and they're usually done the same day.”
Site on fire? Or just annoying?
Either way, write to me. You don't need to work out what kind of problem it is first, or use the right words for it. Describe what you're seeing and I'll take it from there. I read every message myself and usually reply within one business day.
[email protected]Email is easiest to start. After that, whatever suits you: WhatsApp, a phone call, or a coffee somewhere in Melbourne.
ABN 41 525 696 165
Brilliant, got it.
I'll get back to you myself, usually within one business day.